Refund policy

Last updated: October 13, 2026

Perishable food

We do not accept returns of perishable food. Please do not mail food back to us.

Damaged, incorrect, or thawed deliveries

Report a problem within 24 hours of delivery through our contact form. Include your order number, the affected items, and a description of the problem. Take and retain photos of the products, packaging, and shipping label. We will reply by email so you can send the photos for review.

After reviewing the issue, we will offer a replacement or refund for qualifying damaged, incorrect, or thawed items. Do not consume food that appears unsafe.

Refunds

Approved refunds are issued to the original payment method. Your payment provider controls how long the credit takes to appear. Contact us if you need help checking an approved refund.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Requests are subject to the order’s packing and shipping status; we cannot guarantee changes once preparation or shipping has begun.